It’s not you, it’s them.
Maybe you’ve been with your MDM provider for a while and feel a sense of loyalty to them. The cracks have been showing for a while and you think it might be time to part ways.
Here are the signs that it is time to break up with your MDM provider:
You don’t feel loved
No one wants to feel like they’ve been ghosted by their MDM provider. But this is sometimes what happens when things start to go sour. You might find you need to chase them about problems and tell them about company changes, instead of having them come to you first – once that trust is eroded it’s hard to get it back.
Support tickets are stacking up
When you submit a ticket, you hope it will be dealt with quickly and efficiently. And maybe it was in the early days – but as your provider begins to take you for granted, you’re noticing that they take longer and longer to deal with the issues. Before long, you’re facing a pile of problems and it’s affecting your business and frustrating your team.
You’ve outgrown them
Sometimes your business needs outgrow what features your MDM can offer. If you now need more innovative solutions than it can provide, it might be time to move on. Wait too long and you might find your productivity and security suffers.
Now that you’ve decided to make the change, it’s time to shop around for a new provider. It’s never a good feeling but time is of the essence.
Here are some the qualities you may want to look for in a new MDM partner:
They are consistently proactive and easy to reach
At the beginning, any provider who wants you as a customer will put their best foot forward to impress you. What’s important is that they remain as enthusiastic, professional and easy to reach once the honeymoon period is over. Months or even years down the line you want to feel that the partnership remains strong.
They don’t let problems fester
This provider won’t let your ticket pile stack up. They will deal with each one quickly – they care about keeping you happy as a valued customer after all!
You grow together
They enhance their services regularly to keep up with cutting edge companies like you. They keep up to speed with advanced solutions that promote productivity and provide peace of mind as your industry evolves and changes. This is the type of partner compatibility you’re looking for!
Sometimes you can get too comfortable and wait too long to make the leap. But the longer you wait, the more difficult daily working life can become.
Why not find out how a partnership with DARE and Jamf can help you manage your Apple estate and increase your teams productivity, It’s time to feel the love again.